Customer Service Training For The Hotel Industry

There is probably no other industry where customer service is more important than the hospitality sector. Hotels are all about satisfying guests. Hotels should not spare any expense in training their staff on how to make their guests feel right at home.

Image source: hotelogix.com

For instance, the concerns of guests should be addressed by the staff immediately, with as much discretion as possible. Numerous studies and surveys found that the first major concern of a hotel guest is very important. How hotel staff handles this concern will lead to the guest’s decision to either come back or stay away, or worse, ruin the hotel’s reputation.

In order to make things more personal and more comfortable for guests, hotel staff should make it a point to know their names. And how do they do this? By making small talk of course. There is no room for shy hotel staff. Staff should be able to ask about a guest’s preference. Knowing this can go a long way.

There are still a lot more customer service strategies for hoteliers to develop, but focusing first on interaction is a great idea.

Image source:  traveller.com.au/

Established by a group of college graduates, consultancy firm Kingstown Capital Management helps other companies with various services, including customer service management. Catch more business tips when you subscribe to the firm’s Twitter account.